SHIPPING
We at Smoke-way.com are committed to deliver quality products, professional service and have a team of highly qualified specialists. Your satisfaction and love for our brand is the biggest reward for us, and we feel proud of delivering our 100% to provide the best quality products in competitive price and at your doorstep. It usually takes 16-24 business days to arrive.
Our professional staff makes sure that you get satisfied. Suppose anything wrong happens with your order. You can contact 24/7, and our customer service staff will do their best to solve your problem.
IMPORTANT!!!
Please read carefully.
“You will receive the tracking number(s) of Your order once it is shipped (approximately two business days). If You have one tracking number, and have received half of You order and the other half is missing, please contact us at our email address [email protected] and request full list of Your tracking numbers. Be sure to check the spam folder in your email for replies.”
Our Shipping Information:
We have several methods that we use to ship your products at your doorstep, and we leave no stone unturned to provide with the best and safest shipping methods so that every product reaches you safely without any harm and within or before the time.
Delivery Cost:
Shipping Cost varies according to the location. Although we offer free shipping for some sites and some countries but still if you are away from our center, then shipping costs will incur.
For now, we are charging $7.99 for express delivery (EXPRESS MAIL) and $16.99 per carton for express delivery (DHL). Also we have free shipping option with 16-24 days delivery time. Delivery time also varies according to the location. Usually, we take 3-6 or, in some cases, 6-9 business days to ship your product.
If you don’t receive your order within the mentioned days, you can always contact the customer service, and we will be more than happy to help you out.
It usually takes one week to get a reply from the Postal Service. If your package is lost, then we will reship your product.
Additional Information:
All of our products are shipped in a plain carton and don’t have any information on the box.
The delivery address is fetched from the customer’s input in the order detail. Please be sure that you put the information correctly, or else we will not be responsible for the loss.
If someone is not at home to receive the package, then they can obtain it from the local post office.
